Unwanted items are returned at your own expense.
Please email providing your order number to receive your unique return reference.If you simply changed your mind and would like to return your purchase, please follow the instruction below: We hope you will be delighted with your purchase, but things may go wrong sometimes! This is why we offer 14 days return policy from the day you received your product. All collections can be made during our opening times.
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To save delivery charges feel free to order online and collect within 14 days from Highworth Emporium. If you have any queries regarding international postage please get in touch via email Click & Collect
Refusal of delivery (excluding when the goods are faulty or damaged). Incorrect address details given during the checkout process resulting in an order not being able to be delivered. In the circumstance of an international order returning to us, we reserve the right to deduct postal costs from the refund. Please note that as a customer you are fully responsible for any extra charges that may occur. We recommend checking local government website to find out more about fees which may apply, as this is something specific to every country and cannot be estimated by us. Please note that some items shipped out internationally may be subjected to extra charges like custom duties or purchase tax which would be implemented by the customs and charged directly to you upon the arrival of your parcel to your country. *** For Saturday delivery cut off time is 1pm on Friday, for Sunday delivery cut off time is 10am Saturday. ** Excluding Northern Ireland, Scottish Highlands and Islands. * Unless stated otherwise, large items may sometimes be too big to use standard Royal Mail parcels. Please check below for delivery charges.įor more information please see our rates below: Delivery Option Cut off times are Friday 1 pm for Saturday delivery and Saturday 10 am for Sunday delivery. We now offer Saturday & Sunday delivery via Royal Mail Special Delivery service. Orders placed after 1 pm on Friday are shipped on Monday or next working day if Monday is a Bank Holiday. Orders placed after 1:00 pm are shipped the following working day. All orders are shipped via tracked services with standard UK delivery rate at £3.95* and free delivery on all orders over £50.Īll orders placed before 1:00 pm Monday to Friday (on a standard working day) are shipped the same day. We use Royal Mail and DPD as our trusted courier operators.
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